1. Overview

At 7vh, we strive to provide high-quality streaming service subscriptions at competitive prices. Due to the nature of digital products and the immediate access provided upon purchase, our refund policy is designed to be fair while reflecting these characteristics. This policy outlines the conditions under which refunds may be considered. By making a purchase on 7vh.com (or your actual website URL), you agree to this Refund Policy.

2. General Policy - All Sales Are Final

Unless otherwise stated for a specific product or in cases where we are unable to provide the service as described, all sales of digital streaming subscriptions are generally final and non-refundable. This is because access to the service is typically granted immediately upon successful payment, and the digital nature of the product means it cannot be "returned" in the traditional sense.

3. Exceptions for Refund Consideration

While sales are generally final, we may consider refunds or alternative solutions in the following specific circumstances:

• Non-Delivery of Service: If you have completed a purchase and have not received the access details for your subscription within [e.g., 24 hours] of successful payment, please contact us immediately. We will investigate the issue and, if we confirm non-delivery due to our error, we will either provide the access or issue a full refund.
• Service Not As Described: If the subscription provided is significantly different from what was advertised on our product page (e.g., incorrect duration, wrong service tier), please contact us within [e.g., 3 days] of purchase. We will verify the claim and, if confirmed, offer a suitable replacement or a partial/full refund.
• Technical Issues on Our End: If you experience persistent technical issues directly related to the access details provided by 7vh that prevent you from using the subscription, and our support team is unable to resolve them within a reasonable timeframe, a refund may be considered. This does not cover issues related to the third-party streaming service's own platform (e.g., their app crashing, their servers being down).

4. How to Request a Refund (If Applicable)

If you believe your situation falls under one of the exceptions listed above, please follow these steps:

1. Contact our customer support team within the specified timeframe (if any) or as soon as possible after the issue arises.
2. Provide your order number, the email address used for purchase, and a detailed explanation of the issue.
3. Our team will review your request and may ask for additional information or screenshots to verify your claim.
4. We will communicate our decision and any potential resolution within [e.g., 3-5 business days].

5. Non-Refundable Situations

Refunds will generally NOT be issued for:

• Change of mind or no longer needing the subscription after access has been provided.
• Issues arising from your internet connection, device compatibility, or other personal technical setups.
• Violations of the terms of service of the third-party streaming provider or 7vh.
• Accounts that have been used or accessed for a significant period before a refund request is made.
• Failure to read the product description or understand the nature of the service before purchase.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.